From Salesman to Leader: Building a Team That Takes Ownership

He was a salesman by trade, not a manager, and as the business grew, keeping control and building the right processes became harder.

Through coaching, he involved the team more, introduced 90-day planning and gave departments greater responsibility for the day-to-day running of the business.

The team has nearly doubled, revenue is forecast to be up by more than 50%, and the business now has a five-year succession plan that gives the owner more choice over his future role.