“Every challenge teaches you something - it’s what you do with that lesson that matters…”
Chris Neill, owner of Rehab Hair Salon, shares the journey behind one of the West Midlands’ longest-standing independent salons. Having progressed from manager to owner, he reflects on building upon the salon’s strong reputation while growing its digital presence and planning for future expansion.
Chris discusses the mindset shifts that have shaped his leadership, including embracing failure as a learning opportunity and overcoming personal challenges. He also highlights the importance of exceptional customer service, team culture, and effective communication, offering valuable insights on resilience, growth, and continuous improvement in business and life.
