Overview
This success story highlights how Blind Technique transformed from a hardworking but reactive family business into a structured, scalable company with significant financial growth.
Before working with Jamie Goral, the business relied heavily on effort rather than systems. While it was performing steadily, growth was limited and unsustainable long term.
Through coaching, the business achieved:
- 100% increase in profitability
- Over 100% increase in turnover
- Improved systems and team structure
- Stronger leadership and delegation
- Better work-life balance
The Challenge: Hard Work Without Structure
Blind Technique was a typical example of a business doing “okay”—but only because of the effort being put in.
The business depended heavily on the owners working hard day-to-day, without clear systems or long-term strategy.
As described:
“The business was doing okay… because my dad was working really hard… we were both working really hard in the business.”
Key challenges included:
- Reliance on long hours rather than systems
- Lack of clear KPIs and performance structure
- Limited understanding of financial drivers
- No clear strategy for sustainable growth
- Risk of stagnation or decline
There was also a real concern about the future of the business as leadership transitioned.
The Strategy: Building Systems for Scalable Growth
Working with Jamie Goral introduced structure, clarity, and a clear growth plan.
1. Introducing Sales and Revenue Systems
One of the first major changes was hiring a dedicated salesperson with a commission-based structure.
This created:
- A consistent sales process
- Increased revenue generation
- Less reliance on the owners for growth
“Hiring our first salesperson… Jamie was instrumental in putting that in place.”
2. Implementing KPIs and Performance Management
The business introduced clear performance structures across the team.
- Defined targets and KPIs
- Performance-related pay
- Greater accountability
This helped improve both productivity and transparency across the business.
3. Strengthening Leadership and Delegation
A key turning point was hiring a general manager to take over day-to-day operations.
This allowed the owners to step back from operational tasks and focus on growth
“Employing a general manager… had a really big impact on the day-to-day work-life balance.”
Building the Future: From Operator to Strategic Growth
With systems and leadership in place, the role of the business owners shifted.
Instead of being caught in daily operations, they could now:
- Focus on strategic growth
- Explore new opportunities
- Develop long-term plans
“I get time to look at new ideas… new ways of moving the business forward.”
This shift is critical in turning a small business into a scalable one.
The Results: Doubling Performance and Securing the Future
The results were significant and measurable:
- Profitability increased by 100%
- Turnover increased by over 100%
- Stronger team structure and accountability
- Improved work-life balance for leadership
“The profitability has increased 100%… the turnover has increased by just over 100%.”
What was once a business at risk of stagnation is now positioned for continued growth.
What This Means for Other Business Owners
Blind Technique’s journey highlights a key lesson:
- Hard work alone is not enough to scale a business
The real drivers of growth are:
- Systems and processes
- Clear financial understanding
- Strong team structure
- Delegation and leadership
- External support and accountability
Without these, even successful businesses can plateau—or decline.
Conclusion
For Blind Technique, working with Jamie Goral transformed both the business and its future.
From a business reliant on effort and uncertainty, it has become:
- Structured and scalable
- Financially stronger
- Positioned for long-term success
As they reflect:
“Without their influence… we’d probably be winding down.
Ready to scale your business?
If you're an established business owner looking to break through a growth plateau, improve profitability, and build a more scalable, systemised company, this is exactly the kind of transformation Jamie Goral helps deliver.
Whether you're struggling with direction, team performance, or simply know your business is capable of more, a focused business coaching session can help you identify the gaps and create a clear plan for growth.
Book a call with Jamie Goral today to discover how you can implement proven strategies, strengthen your leadership team, and unlock the next level of your business.
