Overview
This success story highlights how a growing construction business transformed from being overwhelmed and owner-dependent into a structured, profitable and scalable company.
Before working with Jamie Goral, the owner of Abbey Roofing was working long hours, managing everything personally, and struggling to keep up with growth.
Through coaching, the business achieved:
- Doubled turnover in 12 months
- Profit margins increased up to 4x
- Improved delegation and team structure
- Clear business vision and financial understanding
- Better work-life balance and reduced stress
The Challenge: Growth Becoming Overwhelming
As the business expanded, it became harder to manage.
The owner found themselves at the centre of everything—handling operations, decision-making, and team management with little support.
As described:
“It was getting larger than we could control… I didn’t have much business side to me.”
Key challenges included:
- Long working hours (late nights and constant stress)
- Lack of business structure and systems
- No clear guidance or external support
- Difficulty managing a growing team
- Limited visibility on financial performance
The business was growing—but becoming increasingly difficult to control.
The Strategy: Structure, Delegation and Clear Vision
Working with Jamie Goral introduced a new way of running the business.
1. Delegation and Hiring Key Roles
A major turning point was bringing in a contract manager.
- Reduced workload for the owner
- Clear division of responsibilities
- Improved team communication
“We brought in a manager… it’s taken a lot of work off my shoulders.”
2. Implementing Regular Team Meetings
Structured communication helped improve visibility and alignment.
- Regular team meetings
- Open communication across staff
- Early identification of issues
“Having regular meetings… helped us get clear visibility of what the staff want.”
3. Developing Financial Awareness and Strategy
The business shifted from reactive decisions to strategic planning.
- Better understanding of finances
- More informed decision-making
- Clearer long-term direction
“We had a good vision of where we were going, especially financially.”
Mindset Shift: From Tradesperson to Business Owner
One of the biggest changes was personal.
The owner transitioned from focusing purely on the trade to thinking like a business leader.
- Less time “on the tools”
- More focus on strategy and growth
- Increased confidence in decision-making
“I look at it from a business perspective now… more money-guided decisions.”
The Results: Rapid Growth and Stronger Profitability
The results of these changes have been transformational:
- Turnover doubled within a year
- Profit margins increased significantly (up to 4x)
- Stronger team and operational structure
- Ability to take on larger clients
“We’ve doubled our turnover… profit margins are four times higher.”
Even during challenging periods, the business has continued to grow.
Lifestyle Impact: Less Stress, More Freedom
Beyond financial success, the personal impact has been significant.
- Reduced working hours
- Less stress and mental load
- More time with family and personal activities
“Work finishes on a Friday… we don’t pick up again until Monday.”
This shift highlights the true goal of business growth—creating freedom, not just revenue.
What This Means for Other Business Owners
This story highlights a key lesson:
- Growth without structure leads to stress—but structured growth creates freedom
Key takeaways:
- Delegation is essential for scaling
- Systems improve clarity and control
- Financial understanding drives better decisions
- External guidance accelerates progress
Many business owners reach a point where working harder is no longer the answer.
Conclusion
For Abbey Roofing, working with Jamie Goral transformed both the business and the owner’s life.
From long hours and stress, the business is now:
- Structured and scalable
- More profitable than ever
- Supported by a strong team
- Allowing for a better quality of life
Ready to scale your business?
If you're an established business owner looking to break through a growth plateau, improve profitability, and build a more scalable, systemised company, this is exactly the kind of transformation Jamie Goral helps deliver.
Whether you're struggling with direction, team performance, or simply know your business is capable of more, a focused business coaching session can help you identify the gaps and create a clear plan for growth.
Book a call with Jamie Goral today to discover how you can implement proven strategies, strengthen your leadership team, and unlock the next level of your business.
