Coaches Success Stories

From Firefighting to £90M: A High-Growth E-Commerce Transformation

Written by Coach | Mar 31, 2026 12:38:44 PM

Overview

This success story highlights how Alex Adlung, CEO of Naturtreu, transformed his business from reactive growth into a structured, high-performing organisation.

Before working with Jamie Goral, the business was growing—but lacked the leadership structure, clarity, and systems needed to sustain that growth.

Through coaching, the business achieved:

  • 165% growth across two years
  • Scale to £90M turnover
  • Strong leadership and delegation systems
  • Reduced reliance on founders
  • Greater efficiency and team accountability




The Challenge: Growth Without Leadership Structure

Naturtreu was expanding rapidly—but internally, there were challenges.

The leadership team struggled with:

  • Finding the right management style
  • Delegating effectively
  • Aligning on a clear business vision
  • Constant “firefighting” of issues

As Alex explains:

“We were working more like firefighting… we didn’t know how to enable the team properly.”

Despite having a capable team, the business lacked the structure to fully unlock its potential.

The Strategy: Leadership, Clarity and Accountability

Working with Jamie Goral introduced the frameworks needed to scale effectively.

1. Defining a Clear Vision

One of the first steps was aligning leadership around a shared vision.

  • Clear long-term goals
  • Defined growth strategy
  • Alignment between founders

“He helped us get clear on what the vision might look like.”

2. Building Accountability Systems

Regular accountability sessions ensured consistent execution.

  • Bi-weekly check-ins
  • Tracking progress against goals
  • External pressure to deliver

“He made sure that whatever we set as goals was actually accomplished.”

3. Empowering the Team Through Delegation

A major transformation came from enabling the team to take ownership.

  • Clear accountability across roles
  • Reduced need for founders to intervene
  • Stronger team performance

“Enabling the team to own what they are doing… freed up way more time.”

4. Moving from Firefighting to Systems

The business shifted from reactive problem-solving to structured operations.

  • Systems to prevent recurring issues
  • Improved efficiency across teams
  • Scalable processes to support growth

The Results: 165% Growth and £90M Scale

The impact of these changes has been remarkable:

  • 100% growth in the first year
  • Additional 50–60% growth the following year
  • Scale to approximately £90M turnover
  • Sustained growth without increased chaos

“We have grown significantly… and can only hold this pace with the systems in place.”

The business is now operating at a completely different level.

Beyond Business: Time, Focus and Leadership Freedom

With systems and delegation in place, the founders gained:

  • More time to focus on strategy
  • Reduced involvement in day-to-day issues
  • Improved work-life balance
“We are not the people firefighting all the issues anymore.”

This shift is critical for scaling at high levels.

What This Means for Other Business Owners

Alex’s story highlights a key insight:

  • Growth requires evolving leadership—not just increasing effort

Key lessons include:

  • Delegation unlocks scalability
  • Systems prevent bottlenecks
  • Accountability drives execution
  • Leadership clarity enables team performance

Many businesses struggle not because of lack of opportunity—but because of leadership structure.

Conclusion

For Alex Adlung and Naturtreu, working with Jamie Goral has enabled rapid, sustainable growth.

From reactive operations to a £90M business, the company is now:

  • Structured and scalable
  • Led with clarity and confidence
  • Empowered through strong teams
  • Positioned for continued expansion


Ready to scale your business?

If you're an established business owner looking to break through a growth plateau, improve profitability, and build a more scalable, systemised company, this is exactly the kind of transformation Jamie Goral helps deliver.

Whether you're struggling with direction, team performance, or simply know your business is capable of more, a focused business coaching session can help you identify the gaps and create a clear plan for growth.

Book a call with Jamie Goral today to discover how you can implement proven strategies, strengthen your leadership team, and unlock the next level of your business.